FAQs
Have questions about renting a vehicle? Here are answers to some of the questions we receive most often. If you don’t find what you need, feel free to contact our team; we’re available 24/7 to help.
To rent a car, you’ll need a valid driver’s license, a credit or debit card, be at least 21 years old, and provide a security deposit typically ranging from $100 to $850, depending on the rental details.
The minimum rental age is 21 years. Additional requirements may apply depending on the type of vehicle you choose.
Yes. You can reserve your vehicle directly through our website anytime. If you’d rather speak with someone, you can also book by phone.
Yes. We offer pickup at Boise Airport (BOI) as well as delivery to many hotels, homes, and other approved locations in the Boise area.
In many cases, yes. We offer delivery services within our service area. Contact us before your reservation if you’d like to arrange delivery.
Our fleet includes economy cars, sedans, SUVs, luxury vehicles, vans, and pickup trucks. Vehicle availability may vary, so we recommend booking in advance to get the vehicle that best fits your needs.
You can request a specific vehicle, but availability cannot always be guaranteed. If your requested model isn’t available, we’ll do our best to provide a comparable vehicle.
Yes. Insurance options are available. Our team can explain the available coverage options and help you choose the one that best fits your rental.
Most rentals require a refundable security deposit ranging from $200 to $500. The amount depends on the vehicle and rental details.
We accept most major credit and debit cards.
Mileage policies can vary depending on the vehicle or rental agreement. Please check the details during booking or contact our team for current information.
Fuel requirements may vary by rental. The easiest way to confirm the fuel policy for your reservation is to review your rental agreement or ask one of our agents before pickup.
Yes. We offer free cancellation for reservations canceled at least three days before the scheduled pickup time. For complete details, please see our Cancellation & Refund Policy or contact our team.
If you return your rental before the scheduled end date, you may be eligible for a prorated refund based on the unused rental period. Contact us if you’d like more information.
Additional drivers may be permitted, but they must meet our rental requirements and be approved before driving the vehicle. Please ask our team when making your reservation.
If you’re planning to travel with a pet, please contact us before your rental so we can explain any applicable guidelines or cleaning requirements.
If you’re involved in an accident, make sure everyone is safe, contact emergency services if needed, notify local authorities when required, and inform BoiseCarRentals as soon as possible. Our team will guide you through the next steps for the vehicle and insurance process.
If you experience a mechanical issue during your rental, contact our customer support immediately. We’ll help you determine the next steps and arrange assistance if necessary.
Yes. Our customer support is available 24 hours a day, 7 days a week, including weekends and holidays.
You can reach us through our Contact Us page, by phone, or by email. Our team is available 24/7 to answer questions, assist with reservations, or help during your rental.